The following hours of operation do not necessarily reflect openings for client sessions and may be subject to change.

Monday: 9-3

Tuesday: 9-3

Wednesday: 10-4

Thursday: 10-4

Friday: 8-2

We are in network with the following plans:

• Aetna

• Anthem BCBS of Virginia

• BCBS of North Carolina

• Cigna

• Carelon Behavioral Health

• Kaiser Permanente of the Mid-Atlantic (VA)

• Quest Behavioral Health

(We also accept self/private pay)

For clients who are in-network with the above plans, some helpful questions to consider asking your insurance may include:

1) What is my deductible and what type of services does it apply to? 

2) Does my insurance plan cover mental health services?

3) How frequently can I use my insurance benefits for mental health services?

4) Do I have a copay for mental health services?

My self-pay rates are:

• 60 minute counseling intake—$200

• 53 minute counseling session—$175

There is no charge for a 15 minute consultation/meet and greet prior to beginning services.

Accepted methods of private payment include:

• Credit card

• HSA/FSA

• Cash (exact amount required)

If Reflection Point Counseling does not accept your insurance, or if you would prefer to self-pay for services, we are happy to provide “Superbills” (an itemized receipt). Superbills contain all of the information needed to submit an out of network claim to your insurance provider. Depending on the specifics of the insurance plan, clients may be able to receive certain levels of reimbursement from insurance for out of network services.

To learn more about your out of network benefits, some helpful questions to consider asking your insurance may include:

1) Do you offer out of network mental health coverage?

2) What is my out of network deductible and what type of services does it apply to?

3) How frequently can I use my out of network insurance benefits for mental health services?

4) What amount of each therapy session will be reimbursed?

5) How do I submit a superbill for out of network therapy services?

On January 1st, 2022, the “No Surprises Act” went into effect. It is intended to protect patients from unexpected medical bills by giving an estimate of how much they will be charged prior to receiving services.

The No Surprises Act requires healthcare providers to give patients who do not have insurance or are not using insurance an estimate of the bill for treatment services.

Some additional important information about the No Surprises Act:

• You have the right to receive a Good Faith Estimate explaining the total expected cost of any non-emergency services, including counseling, and related charges.

• Your provider must give you a Good Faith Estimate in writing at least 1 business day before your service. You can also ask your provider for a Good Faith Estimate before scheduling a service.

• If you receive a bill that is $400 or more than your Good Faith Estimate, you can dispute the bill.

• It is recommended to save a copy or picture of your Good Faith Estimate.

• For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call 1-800-985-3059.

Virtual sessions are available on a case by case basis for clients located in Virginia or North Carolina at the time of the session. All initial meetings are required take place in person at the Reflection Point Counseling office unless prior arrangements have been made.

Life happens and schedules can be shift, so we ask that you try to provide at least 48 hours notice if needing to reschedule or cancel an appointment. In order to avoid the late cancellation fee of $100, your session must be cancelled/rescheduled at least 24 hours in advance. Sessions that are cancelled or rescheduled within 24 hours of your appointment’s start time are considered late cancellations. Late cancelation fees will automatically be billed to your card on file.

We ask that clients arrive on time for all sessions. When clients are not present in the office/telehealth waiting room within 15 minutes of the planned session start time, the session is considered a “no-show”. The fee for a no-show appointment is $100, and no-show fees will automatically be billed to your card on file.

As a small outpatient practice, we are unable to offer crisis management outside of scheduled session times.

In the event of an emergency or mental health crisis, please contact 911 and request a Crisis Intervention Team, visit your nearest hospital/emergency room, or contact your local CSB/mobile crisis support.

Your clinician may be a good fit for you if they have the training and experience to support you in your identified focus, and if you have the sense of being understood, or feel able to speak about things with relative openness (even when factors like age, gender, or lived experience might differ).

This is an understandable question to ask, yet it’s a question that is difficult to accurately answer.

The length of treatment can depend on a variety of factors, including: the presenting concern/symptoms, specific history or context of the identified issue(s), client participation in treatment, specific goals of the client, competency of the treating clinician, and the “fit” between client and clinician (among other factors).

The fact that you are already considering this question is a promising sign!

For your first therapy session, please ensure you have completed all background “paperwork” (filled out electronically) and that you arrive on time. While it’s usually helpful to have a general idea about the challenges or goals you would like to focus on, all you need to bring is yourself.